Housing Engagement Officer, Location: Hertfordshire Salary: £29000 - £33,200 dependent on experience Contract: Permanent, Full Time

Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Housing Engagement Officer, acting as the key point of contact between the organisation, its service providers and its residents.

This is a great opportunity for a housing professional with strong tenancy and relationship-building skills to make a genuine difference to residents' day-to-day experience, working across engagement, communications, anti-social behaviour, complaints, and the management of warnings and evictions.

The Role

As Housing Engagement Officer, you'll work with the different service providers to ensure trusted relationships with residents through regular check-ins, meetings and forums, while coordinating engagement activity with internal teams and care/support providers. You'll manage resident communications, support the warnings and evictions process, respond to and record anti-social behaviour, and ensure complaints and compliments are resolved promptly and accurately. You'll also produce regular reporting on resident interactions and trends, including the annual Tenant Satisfaction Measures (TSM) survey.

Key Responsibilities

• Act as the main point of contact for residents, building trusted relationships through regular check-ins, meetings and forums
• Coordinate resident-focused support and engagement activity with internal teams and care/support providers
• Support day-to-day warnings and evictions processes, ensuring lawful, well-documented handling, and represent the business at court hearings where required
• Identify and escalate safeguarding concerns in line with the Company's Safeguarding Policy
• Coordinate the resolution of resident complaints and compliments, maintaining accurate records of issues, actions and outcomes
• Produce regular reporting on resident interactions, ASB and trends, including the annual TSM survey and engagement strategy
• Keep the tenancy management system up to date with accurate tenant documentation and occupancy information
• Occasionally work outside normal hours and travel to services, including providing cover for colleagues when needed

About You

• Experience of working within housing, with a good understanding of tenancy law and tenancy management
• Good understanding of the housing benefit system
• Understanding of housing standards, including health & safety and fire compliance within social housing
• Experience liaising and building relationships with external support servises
• Excellent interpersonal and communication skills, both verbal and written
• Strong conflict resolution and negotiation abilities
• Ability to engage with a diverse range of residents and stakeholders
• Good standard of education with good literacy, numeracy and IT skills
• Full UK driving licence

Desirable

• A relevant housing qualification
• Experience working within a supported living environment or with vulnerable adults
• Familiarity with community development principles

This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to build lasting relationships and improve services within the community.

To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role.

Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.

Summary: Interim HHSRS Surveyor for a local authority in North London. You'll carry out hazard surveys ahead of Awaab's Law Phase 2 on 30 November. £350 – £400/day umbrella.

Description:

Braxfield Recruitment is working with a local authority in North London to find an interim HHSRS Compliance Surveyor on a 6 – 12 month contract.

Phase 2 of Awaab's Law comes into force on 30 November 2026 and brings more hazards under strict response timescales. The council is strengthening its surveying team to meet the new requirements. This is a key role at an important time for the sector.

The role

• Carry out Housing Health and Safety Rating System (HHSRS) inspections across the council's housing stock
• Assess the hazards covered by the new requirements, including heating, cooling and ventilation (excess cold and heat)
• Assess and report on damp and mould, and specify remedial works
• Identify everyday hazards such as cluttered stairwells, trip hazards and fire risks
• Produce clear, accurate survey reports and schedules of works within the required timescales
• Liaise with residents, repairs teams and contractors to make sure hazards are resolved

About you

• Experience carrying out HHSRS assessments, ideally in social housing or a local authority
• Good understanding of Awaab's Law and the upcoming Phase 2 changes
• Experience diagnosing damp and mould and specifying remedial works
• A relevant HHSRS or surveying qualification is desirable
• Good report writing, and confident dealing with residents
• Able to travel to properties across the borough

What's on offer

• £350 – £400 per day via umbrella
• 6 – 12 month contract
• Hybrid working, with site visits as needed

To find out more, apply now or contact Matt Low at Braxfield Recruitment.

Summary: Interim Fire Safety Surveyor for a local authority in North London. You'll inspect works arising from FRAs, check fire doors and quality-check contractor works. £400 – £500/day umbrella.

Description:

Braxfield Recruitment is working with a local authority in North London to find an interim Fire Safety Surveyor on a 6 – 12 month contract.

You'll make sure fire safety works across the council's housing stock are done properly. You'll check that actions from Fire Risk Assessments are completed to the right standard and keep residents safe in communal areas.

The role

• Inspect and sign off remedial works recommended in Fire Risk Assessments (FRAs)
• Quality-check contractor works for compliance, workmanship and specification
• Inspect fire doors, including flat entrance doors and communal fire doors
• Identify and report fire safety issues in communal areas, such as obstructions, compartmentation breaches and defective fire stopping
• Keep accurate inspection records and report progress to the building safety team
• Liaise with contractors, residents and colleagues to resolve issues

About you

• Experience as a fire safety surveyor or inspector, ideally in social housing or a local authority
• Good working knowledge of the Fire Safety (England) Regulations 2022, the Regulatory Reform (Fire Safety) Order and the Building Safety Act
• Experience with fire door inspections; a fire door inspection qualification is desirable
• A relevant fire safety qualification (e.g. NEBOSH Fire, IFE membership or equivalent) is an advantage
• Able to travel to properties across the borough

What's on offer

• £400 – £500 per day via umbrella
• 6 – 12 month contract
• Hybrid working, with site visits as needed

To find out more, apply now or contact Matt Low at Braxfield Recruitment.

Summary: Interim Compliance & Asbestos Surveyor for a local authority in North London. You'll inspect works across all compliance areas, with a particular focus on asbestos. £350 – £375/day umbrella.

Description:

Braxfield Recruitment is working with a local authority in North London to find an experienced Compliance & Asbestos Surveyor on an interim basis for 6 – 12 months.

You'll inspect and quality-check works across the council's compliance programme, with a particular focus on asbestos management in its domestic housing stock.

The role

• Carry out surveys and inspections across the council's housing stock, focusing on asbestos
• Inspect and sign off works across fire, water, electrical, gas and lifts
• Quality-check contractor works and make sure they meet regulations and specifications
• Review asbestos surveys, registers and removal works, and make sure records are accurate and up to date
• Raise defects and recommendations, and follow them through to completion
• Liaise with contractors, residents and the wider compliance team

About you

• Proven experience as an asbestos or compliance surveyor, ideally in social housing or a local authority
• A recognised asbestos qualification (e.g. BOHS P402 or equivalent)
• Good working knowledge of the Control of Asbestos Regulations and the wider building safety rules
• Confident inspecting works and challenging contractors on quality
• Able to travel to properties across the borough for inspections; a full UK driving licence is an advantage

What's on offer

• £350 – £375 per day via umbrella
• 6 – 12 month contract
• Hybrid working, with site visits as needed

To find out more, apply now or contact Matt Low at Braxfield Recruitment.

Summary: Interim Compliance Officer for a local authority in North London. You'll support the compliance team that keeps homes safe across fire, water, electrical, gas, lifts and asbestos. Hybrid, £23 – £28/hr.

Description:

Braxfield Recruitment is working with a local authority in North London to find an interim Compliance Officer. You'll join their busy Building Safety & Compliance team on a 6 – 12 month contract.

You'll support the team that manages statutory compliance across the council's domestic housing stock. You'll keep records accurate, make sure inspections happen on time and make sure follow-up works are tracked through to completion.

The role

• Provide administrative support across the main compliance areas: fire, water hygiene, electrical, gas, lifts and asbestos
• Keep compliance databases and certificate records up to date and accurate
• Track inspection programmes, servicing schedules and remedial actions, and chase contractors for certificates and updates
• Book access appointments and liaise with residents, contractors and internal teams
• Produce compliance performance reports and help prepare for audits
• Flag overdue or non-compliant properties to the relevant officers

About you

• Experience in a compliance, building safety or housing admin role, ideally in social housing
• Working knowledge of the main compliance areas in domestic properties
• Highly organised, with strong attention to detail and solid Excel and database skills
• Confident dealing with contractors, residents and colleagues
• Experience with housing management or compliance systems is a plus

What's on offer

• £25 – £28 per hour via umbrella
• 6 – 12 month contract
• Hybrid working, 2 days a week in the office

To find out more, apply now or contact Matt Low at Braxfield Recruitment.

Salary: £46,586 - £52,052 per annum + benefits

Job Type: Permanent, Full Time

Sector: Social Housing - Fire Safety & Building Safety Compliance

The Role

Braxfield Recruitment is working with a leading housing association, to appoint a Fire Safety Officer to their fire safety team to provide oversight that fire and building safety duties are being met across a diverse portfolio of tenures and property types.

You'll provide advice, support to duty holders and operational teams, and take professional responsibility for the assurance you give. Working with a high level of autonomy, you'll help strengthen fire safety capability across the organisation and contribute to the design of future standards and systems, guided by senior fire safety leads.

What You'll Be Doing

• Supporting duty holders to maintain compliance, including the requirements for higher-risk buildings (HRBs), and informing them of upcoming legislative and regulatory changes.
• Assuring the quality of fire risk assessments, and the completion of both immediate and planned FRA actions.
• Monitoring building safety case files, checking the quality and relevance of the information held and that it is kept up to date.
• Assuring contractor competency and accreditation on fire safety projects, and carrying out QA checks on completed works for suitability and compliance with fire standards.
• Assuring routine inspection regimes, works completion and resident liaison and communication on fire safety matters.
• Supporting and challenging teams across repairs, housing, planned investment, development, asset management and customer services to embed consistent, proportionate fire risk reduction.
• Challenging systems and processes that underpin the fire safety risk management framework, and escalating concerns to senior fire safety leads.

What You'll Need

• A Fire Safety Level 3 qualification or equivalent.
• A NEBOSH Fire Safety Certificate or equivalent.
• A demonstrable understanding of fire safety and its application in social housing, building construction, repairs, inspection and maintenance.
• Excellent communication skills, with the ability to engage effectively with all levels of an organisation.
• Strong interpersonal and influencing skills, building relationships with stakeholders, duty holders and external agencies.
• A can-do, solution-focused attitude with proven problem-solving skills.
• Experience of keeping accurate compliance records, including data logging and numeric and photographic records, in a digital environment.
• The ability to travel and a full UK driving licence.

Desirable

• Experience in a construction, building or facilities management environment, ideally within social housing or residential management.
• Knowledge and experience of fire risk assessment methodology, audit and the legislation surrounding fire safety.
• A good understanding of how fire systems work in building assets, and of fire safety risk management systems in a large organisation.
• Experience working with government bodies and regulators on fire safety matters.

Package

• £46,586 - £52,052  per annum, dependent on experience, plus benefits.
• Permanent, full-time role.
• A high-profile role with real autonomy and the chance to shape fire safety standards.

How to Apply

To apply for this role, or to arrange a confidential discussion, please contact Braxfield Recruitment. We look forward to hearing from you.

You'll make sure fire risk assessment actions are completed correctly and within timescale, that properties meet all statutory and regulatory fire safety requirements, and that residents, leaseholders and colleagues receive a consistently high standard of service.

What You'll Be Doing

• Managing designated fire risk assessment actions, ensuring all tasks are completed within prescribed timescales and reporting regularly on progress.
• Liaising with Fire Authorities and ensuring Notice of Deficiency actions are completed within set timescales.
• Analysing and assessing building defects, producing remedial proposals and detailed, up-to-date specifications that meet current legislative standards.
• Obtaining quotations and estimates in line with procurement procedures, and ensuring work is delivered within budget and achieves value for money.
• Providing technical advice to colleagues on construction and building-related matters, including desktop reviews of drawings and specifications for new developments.
• Monitoring the performance of contractors and consultants, carrying out post-inspection and quality control checks, and pursuing redress where required.
• Regularly inspecting sites to check workmanship and standards of construction comply with quality controls, contract conditions and current legislation.

What You'll Need

• Demonstrable experience as a fire/building surveyor in a maintenance environment, carrying out pre- and post-inspections.
• A recognised fire qualification (NEBOSH Fire or equivalent).
• Working knowledge of the Regulatory Reform (Fire Safety) Order 2005.
• Experience working with contractors using SOR and non-SOR contracts.
• Ability to produce detailed specifications of work, with a competent knowledge of current codes of practice, building regulations and health & safety legislation.
• An in-depth knowledge of construction and design, and of fire/construction-related defects and how to avoid them.
• Knowledge of procurement law, contract forms and contract management.
• A full UK driving licence with access to your own vehicle (essential), and the ability to undertake site visits including working at heights.
• Membership of RICS, CIOB, IFE or a similar professional body is desirable but not essential.

Package

• £52,000 - £57,000 per annum, dependent on experience, plus benefits.
• Permanent, full-time role with hybrid working.
• DBS Safeguarding clearance will be required for this role.

Employee Benefits

Our client offers a strong benefits package to support their people, including:

Pension: Up to 10% contribution to your pension — contribute up to 5% and the employer doubles it, for a total of up to 15%.

Holiday: 27 days per year plus bank holidays, rising to 31 days with length of service. Option to buy and sell holiday.

Flexible & Hybrid Working: Flexible and hybrid working arrangements available, including part-time roles, compressed hours and voluntary reduced hours.

Employee Assistance Programme: Free, confidential counselling service offering support and advice on stress, anxiety, debt, lifestyle, relationships and more.

Birthday Leave: An additional day off during your birthday month.

Learning & Development: Personalised learning and development opportunities, including study support for qualifications and apprenticeships.

Employee Discounts: Discounts at a range of retailers, activities and outlets through the Perkz discounts scheme.

Season Ticket Loan: Interest-free loans for commuting passes or car parking.

Cycle to Work Scheme: Access to an approved scheme for purchasing bikes and accessories with tax savings.

Life Assurance: Cover paying three times your annual base salary to your nominated person.

Long Service Awards: Recognition and celebration of colleagues who reach service milestones.

About Our Client

Our client is a leading housing association operating across London, providing safe, well-maintained homes to thousands of residents. They're investing significantly in their fire safety function as part of a wider commitment to resident safety and regulatory compliance.

About Braxfield Recruitment

Braxfield Recruitment is a specialist recruitment agency focused on social housing and property services, working with housing associations, local authorities and contractors to connect them with high-calibre repairs, compliance, fire safety and asset management professionals.

How to Apply

To apply for this role, or to arrange a confidential discussion, please contact Braxfield Recruitment. We look forward to hearing from you.

The role

You'll be responsible for gathering, structuring and quality-assuring the information needed to compile the Building Safety Cases for two registered higher-risk buildings, ensuring each stands up to scrutiny from the Building Safety Regulator. This includes:

• Pulling together structural, fire and building safety information from across the council's teams, contractors and consultants to build a complete golden thread for each building
• Compiling comprehensive Building Safety Case Reports that clearly evidence how building safety risks are being managed
• Liaising with the Principal Accountable Person and Accountable Persons to ensure statutory duties and evidencing requirements are met
• Coordinating with fire engineers, structural engineers, managing agents and residents' groups to close information gaps
• Managing the submission process and timeline for both safety cases, escalating risks to the deadline as needed
• Establishing repeatable processes and documentation standards so future safety case submissions and reviews are more efficient

About you

• Proven experience compiling or contributing to Building Safety Case Reports for higher-risk residential buildings
• Strong working knowledge of the Building Safety Act 2022, the Building Safety Regulator's requirements and the golden thread of information
• Experience working with Principal Accountable Persons/Accountable Persons in a social housing or local authority context
• Confident coordinating input from fire engineers, structural engineers, contractors and managing agents
• Highly organised, with the ability to manage complex documentation against firm submission deadlines
   

The details

• Day rate: £600 – £700 / day
• Basis: Interim
• Location: London (local authority)

Braxfield Recruitment specialises in social housing and property services recruitment, working with local authorities, housing associations and contractors. To find out more or to apply, contact Braxfield Recruitment.

Braxfield Recruitment is supporting a London local authority in the search for an experienced Interim Compliance Programme Lead to design and embed a case management system covering the full range of hazards brought into scope by Phase 2 of Awaab's Law.

Phase 2 significantly widens the prescribed hazards landlords must respond to within statutory timescales — including excess cold, excess heat, falls, structural collapse, fire, electrical safety and hygiene, alongside damp and mould — and the council needs a specialist who can move quickly to build the structures, processes and reporting that keep it compliant from day one.

The role

You'll be responsible for putting in place a fit-for-purpose system to identify, log, prioritise and track hazards across the council's housing stock, ensuring every case can be evidenced against Awaab's Law timescales. This includes:

• Designing and implementing a case management framework covering the full Phase 2 hazard set — damp and mould, excess cold and heat, falls, structural collapse, fire and electrical safety, and hygiene
• Mapping current processes against Phase 2 requirements and closing any compliance gaps as quickly as possible
• Working closely with repairs, surveying, housing management and legal teams to ensure consistent, timescale-driven handling of cases across all hazard types
• Establishing clear reporting and audit trails for cabinet, regulator and resident scrutiny
• Advising on resourcing, contractor capacity and escalation routes to meet statutory response times across the different hazard categories
• Supporting staff training and change management as the new system beds in

About you

• Proven track record delivering housing compliance or disrepair programmes within social housing or a local authority, ideally spanning more than one hazard type
• Strong working knowledge of Awaab's Law, the Decent Homes Standard and the Housing Health and Safety Rating System (HHSRS)
• Experience designing or implementing case management systems or process frameworks in a housing repairs environment
• Confident engaging with senior stakeholders, contractors and regulators
• Able to mobilise quickly and work at pace on a time-critical compliance deadline

The details

• Day rate: £550, Umbrella, Inside IR35
• Basis: Interim
• Location: London (local authority)

Braxfield Recruitment specialises in social housing and property services recruitment, working with local authorities, housing associations and contractors. To find out more or to apply, contact Braxfield Recruitment.