• Lead the day-to-day delivery of responsive repairs and damp & mould, ensuring jobs are diagnosed, scheduled and completed right first time.
• Manage contractor and supply chain performance against SLAs, KPIs and cost targets, holding regular performance reviews and driving continuous improvement.
• Own repairs performance reporting — first-time fix rates, appointment-keeping, completion times and resident satisfaction — and use it to identify and resolve service bottlenecks.
• Ensure repairs are delivered in line with health and safety, compliance and quality standards, including post-inspection and quality-audit checks on completed works.
• Manage repairs budgets and expenditure, ensuring value for money and accurate cost control across responsive repairs.
• Work closely with asset management, planned works and compliance teams to ensure a joined-up approach to stock condition and investment priorities.
• Act as the main point of contact for escalated repairs issues, complaints and MP/councillor enquiries relating to repairs delivery.

• Oversee the Disrepair Surveyors, ensuring disrepair and HHSRS cases are properly investigated and progressed alongside day-to-day repairs work.
• Ensure disrepair cases are managed in line with the Pre-Action Protocol for Housing Disrepair Claims and Awaab's Law reporting and remediation timescales, working with legal and insurance colleagues as needed.
• Ensure remedial works arising from disrepair cases are prioritised and delivered through the wider repairs and contractor resource.
• Provide regular, concise reporting on disrepair volumes and risk as part of wider repairs service reporting to senior management.

• Line manage, coach and performance-manage the Repairs Surveyors, ensuring workloads are well managed and quality standards are consistently met.
• Provide day-to-day management of the Disrepair Surveyors within the same team, setting clear expectations and quality standards for their casework.
• Set objectives and KPIs across the team, and carry out regular case reviews, site audits and one-to-ones.
• Support recruitment, onboarding, training and continuing professional development across the team.
• Build strong working relationships with contractors, legal, complaints and asset management teams to ensure a joined-up, resident-focused service.

• Proven experience managing a responsive repairs service within social housing, with strong contractor and performance management skills.
• Comfortable also overseeing a disrepair caseload, with a working knowledge of the Pre-Action Protocol for Housing Disrepair Claims, HHSRS and Awaab's Law — deep specialist disrepair experience is useful but not essential.
• Experience managing or overseeing a team of surveyors, with strong people management, coaching and performance management skills.
• A relevant surveying, building, housing or construction qualification (e.g. HNC/HND, degree, or working towards MRICS/CIOB) is desirable but not essential given strong operational experience.
• Strong analytical and reporting skills, comfortable presenting repairs and disrepair performance to senior stakeholders.
• Excellent communication and relationship-building skills, with a resident-focused, practical approach to service delivery.

• Day rate of £500 – £600 (Umbrella/PAYE), dependent on experience.
• Hybrid working, with regular travel to sites across London.
• Interim contract with the strong likelihood of extension.
• Opportunity to shape and modernise a high-profile, board-visible service area.

Our client is a well-established housing association operating across London, providing safe, well-maintained homes to thousands of residents. They are investing significantly in their repairs service as part of a wider commitment to resident safety, transparency and compliance with the latest regulatory standards, including Awaab's Law.

To apply or arrange a confidential discussion about this role, please contact Braxfield Recruitment. We look forward to hearing from you.