Resident Liaison Officer (Interim – Potential to Go Permanent)
North West London
£24–£29 per hour (Umbrella)

Our client, a well-established Housing Association, is seeking a Resident Liaison Officer to join their team on an initial interim contract, with strong potential for the role to become permanent.

This is an excellent opportunity to work on a range of planned maintenance projects, including kitchen and bathroom upgrade programmes, supporting residents and ensuring works are delivered smoothly with minimal disruption.

The Role

As a Resident Liaison Officer, you will act as the key point of contact between residents, contractors, and internal teams. Your focus will be on delivering a positive customer experience while works are carried out in occupied properties.

Key responsibilities include:

• Building and maintaining strong relationships with residents
• Communicating details of planned works, timelines, and any changes
• Managing resident queries and resolving issues sensitively and efficiently
• Supporting vulnerable residents and ensuring access arrangements are in place
• Working closely with site teams to ensure works are completed to schedule

About You

• Proven experience in a Resident Liaison Officer or similar customer-focused role within social housing
• Experience supporting planned works programmes (kitchen and bathroom upgrades desirable)
• Ideally experienced in managing no access cases
• Strong communication and conflict resolution skills
• Organised, proactive, and able to manage a varied caseload
• A driver with access to a vehicle is preferred due to site travel requirements (not essential)

Additional Information

• Hybrid working arrangement
• Sites based across North West London
• Competitive hourly rate of £24–£29 per hour (Umbrella)
• Opportunity for longer-term or permanent employment in large progressive organisation

If you are an experienced Resident Liaison Officer looking for your next interim opportunity with a reputable Housing Association, we would love to hear from you.

Please apply today or contact us directly for a confidential discussion.