Resident Liaison Officer

14 March 20242024-03-14
£39,272 - £40,842

Braxfield Recruitment specialise in connecting talented individuals with meaningful opportunities. We are currently seeking a Resident Liaison Officer to join a dynamic Social Housing Provider in London. This is an excellent opportunity for a motivated individual with exceptional communication skills and a passion for community engagement. The role will predominantly involve working on retrofit works that are being rolled out across the stock but also managing capital projects such as kitchen and bathroom replacements.


Resident Liaison Officer (RLO)

Location: London, UK

Salary: £39,271 - £40,842 plus flexible working and excellent benefits package



  • Act as the primary point of contact between the local authority and residents regarding ongoing projects.
  • Liaise with residents to address concerns, answer inquiries, and provide updates on construction or renovation works.
  • Coordinate with various departments to ensure timely resolution of issues and effective communication of project progress.
  • Conduct regular site visits to monitor construction activities and gather feedback from residents.
  • Collaborate with stakeholders to develop strategies for improving community engagement and satisfaction.



  • Previous experience as a Resident Liaison Officer or Community Engagement Officer, preferably with a housing association or local authority.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
  • Strong organisational and time management abilities, capable of prioritising tasks and meeting deadlines.
  • Knowledge of relevant legislation, policies, and procedures related to resident engagement and community development.



  • Competitive hourly rate
  • Opportunity to make a positive impact within the local community
  • Supportive work environment with opportunities for professional development and access to permanent roles within the local authority.
  • Flexible working hours


If you are passionate about fostering positive relationships with residents and possess the necessary skills and experience, we encourage you to apply. Please submit your CV and if you have the right experience one of our consultants will be in touch to discuss the Resident Liaison Officer role in more detail.



Head Office
Lime Tree Workshop
11 Lime Tree Walk
TN13 1YH

Contact details

020 8167 9200