The role

We are working with a leading London based Housing Association, they currently have a fantastic opportunity for someone to join them in the position of Part Time Tenancy Leasehold Manager.

Location: This is a hybrid role, home and office based in Camden with some travel to different sites across London

Hours: 28 hours per week across 4 days

Salary: £32,000 - £34,000 (this salary is based on full time hours, it will be pro rata to 28 hours per week)

Your responsibilities will include:

•            Assessing and resolving a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to, permissions, licences, sub lettings, assignments, tenancy visits, tenancy checks, general queries.

•            Being responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background, and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking long to resolve.

•            Utilising and promoting a range of technologies to communicate with customers.

•            Using necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers.

•            Carrying out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager.

•            Achieving all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction.

What you will need to succeed:

Our client is looking for someone who believes in working as part of a team, who shares the company’s values and who is positive and friendly.

The successful candidate will have:

•            Experience working within tight statutory constraints in a high-pressure environment.

•            A high level knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management.

•            Experience of resolving residents’ queries for either homeowners or tenants or both.

•            Experience dealing with complex queries and challenging individuals in a constructive and effective way.

•            IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems.

•            A self-motivated, assertive and confident approach

The offer:

Our client offers an amazing package that includes an array of benefits and perks designed with your wellbeing in mind.

•            Salary: £32,000 - £34,000 (this salary is based on full time hours, it will be pro rata to 28 hours per week)

•            Time off is important Take up to 28 days annual leave plus bank holidays.

•            Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all employees.

•            Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.

•            Get paid to do good. Two days off on full pay each year to volunteer in our communities.

•            Well done! A colleague recognition programme to ensure you will know when you’ve done a great job.

•            Supporting you. The employee assistance programme offers counselling and support for you and your family 24/7.

•            Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.

•            Experience new things. Our client can offer you a career break after 3 years’ continuous service.

About us:

Our client is an organisation with a strong social purpose, working in some of the most diverse communities in the UK with a workforce that reflects this. It is one of the country's largest housing associations, with more than 75,000 homes.

This employer recognises that its staff are its strength and as such works hard to enable all employees to bring their authentic self to work.  This commitment is reflected in their hybrid working policy, their diversity groups support network, their wellbeing initiatives and employee benefits.

They embrace the different skills and experiences that employees from different backgrounds bring and utilise that to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

Apply today for a fulfilling career in their team.