Managing Agent Relationship Officer – Leasehold & Service Charges

Braxfield Recruitment is working with one of the UK’s largest housing associations to recruit a Managing Agent Relationship Officer. This role suits someone who knows leasehold inside out and is happy holding external managing agents to account.

The role

You’ll manage a portfolio of external managing agents and management companies that look after around 18,000 properties. You’ll make sure they meet their statutory and regulatory obligations and give residents a good service that is value for money. You’ll report to the Managing Agent Relationship Manager. It’s a busy, varied role where you’ll plan your own workload.

Key responsibilities

• Be the main contact for customer queries about services from managing agents, making sure issues are resolved quickly and properly
• Keep a matrix of all managing agents, covering contracts for cleaning, grounds maintenance and window cleaning, plus costs and payment frequency
• Read, interpret and explain complex leasehold documents and variable service charge provisions
• Support the Manager with Section 20 consultations, solicitor enquiries, court cases and First-tier Tribunal hearings
• Investigate and resolve disputes with managing agents, and escalate quality concerns to freeholders
• Build internal controls and a clear audit trail showing agents are meeting their legal responsibilities
• Attend AGMs and resident meetings
• Work with Property Services on cyclical maintenance, major works and sinking funds
• Keep the managing agent and management company databases accurate and up to date

What you’ll need

• CIH Level 3 qualification, or equivalent experience
• In-depth knowledge of the Landlord and Tenant Act 1985 in relation to leasehold compliance and service charges
• Experience preparing and managing Section 20 and Section 20B notices
• Knowledge of the Building Safety Act 2022 and the Leasehold and Freehold Reform Act 2024
• Excellent communication and interpersonal skills, with the ability to adapt to different audiences
• Strong organisational skills, high attention to detail and the ability to manage competing deadlines
• Numerate and accurate with figures (desirable)

Interested?

Apply now with your CV, or contact Matt Low at Braxfield Recruitment on matt@braxfieldrecruitment.com for a confidential chat.

Braxfield Recruitment specialises in social housing and property services recruitment. We are acting as an Employment Agency for this vacancy.

Job title: Managing Agent Relationship Officer
Location: Basingstoke / Hybrid
Rate: £26 - £28/hr umbrella
Contract: Interim 6 months +