Braxfield Recruitment are a leading recruitment agency working within the social housing sector. We have been appointed by a housing provider based in London who are currently looking to an experienced Complaints Officer on an interim contract.

The successful candidate will be responsible for delivering an effective complaints, enquiries and compliments management service which ensure service standards are met. You will respond to complaints, FOI requests and SAS requests so experience in this field is essential.

With your background and experience in complaints you will be able to take ownership of all complaint coordinator and Councillor/ MP enquiries across the department, working together with managers, staff, contractors and stakeholders to resolve problems in a pragmatic way.

You will ensure a high quality customer experience is achieved by being part of a team that is responsive to the needs of the customer.

With your extensive experience dealing with complaints, you will be able to identify trends or areas in which the service can be improved and make recommendations for change, in order to reduce complaint levels and improve customer satisfaction. To do this, you will prepare and collate complaint management performance information including analysing data and working with the call centre to agree the process and manage reporting on informal complaints responded to and closed.
 

To be considered for the position of Complaints Officer you must have the following:

• Previous experience working as a complaints officer for a housing association or local authority (essential)
• Experience of dealing with FOI and SAS requests.
• Experience of using Northgate (desirable).
• Experience of dealing with all level of complaints through to MP enquiries.
• Excellent communication skills (verbal & written).

Job title:                              Resolution/Complaints Officer

Location:                             Working from home

Contract:                             3 months +

Pay rate:                              £18.19 PAYE - £23.10 LTD p/h (Inside IR35)

Start:                                     ASAP

If this sounds like something you may be interested in and form more information, please submit a copy of your up to date CV.

Thank you for taking the time to read this advert.